Customer insight softwareCustomer insight and action

Managing your customer experience - collecting feedback, collating customer information, profiling and analysing the results in a systematic way is fundamental to a successful customer centric strategy. Clearview Customer insight provides the tools to enable you to do this efficiently and in an affordable way.

 

Added value and benefits

  • Improvement in customer satisfaction;
  • Increase in loyalty, referrals and advocacy - leading to an increase in business performance;
  • Positive impact on staff morale;
  • Improve or enhance customer service; and
  • A focus on the things that matter to accurately inform decision making

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Enabling you to:

  • Build a centralised single view of your customer;
  • Profile and segment your customers using internal and external data such as Mosaic or public data;
  • Collect feedback at point of service delivery or later;
  • Run customer and service satisfaction surveys;
  • Manage and record all engagement with customers;
  • Easily analyse results yourself using powerful search engine based data analysis tools; and 
  • Drive and monitor actions arising to improve 

To discover how Clearview's Customer insight and action platform can help support your customer centric strategy or digital transformation then please get in touch for an initial discussion or to arrange a product demonstration.