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Driving towards a continuous performance improvement culture

The new Clearview system will enable us to join up performance and risk management linked to the council's business plan and objectives
Driving towards a continuous performance improvement culture  "The new Clearview system will enable us to join up performance and risk management linked to the council's… http://clearviewbusiness.com/magazine/driving-towards-continuous-performance-improvement-culture/

Managing ISO certification

Attaining and maintaining ISO 9001 and ISO 27001 certification is no walk in the park. This is our experience of using a variety of software tools including the Clearview strategy and performance suite to streamline our processes and maintain our ISO cert…
Our experience implementing and maintaining ISO 9001 and ISO 27001 “Clearview’s Quality Management System and Information Security Management System can be described as… http://clearviewbusiness.com/magazine/managing-iso-certification/

Improving customer engagement at Tai Calon

In February 2017, Tai Calon first became our customer when they purchased the Customer Engagement Suite. Ross Watts, Head of Communities at Tai Calon, tells us more about customer engagement and the challenges they faced as an organisation.
Improving customer engagement at Tai Calon What is Clearview's customer engagement? Clearview’s customer engagement software is one of the many suites we provide.… http://clearviewbusiness.com/case-studies/improving-customer-engagement-tai-calon/

whg use Clearview to transform their data and reporting culture

whg began their Clearview journey in 2007 with the Strategy and performance software suite, and then purchased the Clearview business intelligence and reporting tool in 2013; implementing both to help them achieve their business objectives.
whg use Clearview to transform their data and reporting culture About whg whg was formed in 2003 and owns and manages around 20,000 properties across Walsall. whg began… http://clearviewbusiness.com/case-studies/whg-use-clearview-transform-their-data-and-reporting-culture/

Growing sustainable arts audiences in Wales

Case study: Audience Insight Wales is an Arts Council Wales project delivered by Clearview to help arts organisations understand and develop their audiences by collecting, analysing and interpreting data.
  Audience Insight Wales revealed a decline in dance audiences at the Torch Theatre.  The venue team decided to embark upon Year of Dance to raise the profile of the art… http://clearviewbusiness.com/magazine/growing-sustainable-arts-audiences-wales/

Three lines of defence: the Fortis way

Case study: A new risk management policy has been developed that sets out Fortis Living's approach and commitment to the management of risk. The policy introduces a framework and guidelines to identify, manage and mitigate risk, ensuring that a proactive …
Three lines of defence: The Fortis Way Context In April 2014, Festival Housing and Worcester Community Housing merged to create Fortis Living. The new Group owns and… http://clearviewbusiness.com/case-studies/three-lines-defence-fortis-way/

ALMO uses Clearview to embed performance management

Case study: CBH has always been focussed on performance. This led to them implementing Clearview to manage their performance and to report their progress.
ALMO uses Clearview to embed performance management    About Cheltenham Borough Homes Cheltenham Borough Homes (CBH) is an Arm’s Length Management Organisation (ALMO)… http://clearviewbusiness.com/case-studies/almo-uses-clearview-embed-performance-management/

One clear view of the truth at Cestria

Case Study: Cestria Community Housing decided to implement Clearview back in 2008 to help manage and monitor performance for individuals and for the whole association, to deliver on their strategic plan.
One clear view of the truth at Cestria Christine Scott Assistant Director, Strategy and Business Improvement, says: “Clearview has been fundamental in embedding a… http://clearviewbusiness.com/case-studies/one-clear-view-truth-cestria/

Integrating 360 feedback into the appraisal process

Case study: Rooftop Housing Group have implemented the Clearview competency assessment module to enhance their employee appraisal process.
Integrating 360 feedback into the appraisal process Rooftop Housing Group have implemented the Clearview competency assessment module to enhance their employee appraisal… http://clearviewbusiness.com/case-studies/integrating-360-feedback-appraisal-process/

Getting bigger audiences for dance

Case study: Find out how The Torch Theatre achieved an eight-fold increase in their dance audiences in just a few months.
Solutions Then the curtain raisers performed and our double bill of dance took to the stage to rapturous applause. People laughed, cried and shrieked at the end. It worked, 215… http://clearviewbusiness.com/magazine/growing-dance/

Internal innovation delivers positive outcomes

Case study: Internal innovation delivers substantial performance and customer service improvements for the Wrekin Housing Trust
Internal innovation delivers substantial performance and customer service improvements for the Wrekin Housing Trust Back in 2010, the Wrekin Housing Trust decided to… http://clearviewbusiness.com/case-studies/internal-innovation-delivers-positive-outcomes/

Modelling policy change at TVH

Case study: Discover how Thames Valley Housing have used Clearview and data to generate a financial model to understand the impact of right-to-buy and pay-to-stay on their organisation.
Modelling and understanding the impact of right-to-buy and pay-to-stay "We needed to quickly build a model to assess the impact of these policies on TVH and allow us to… http://clearviewbusiness.com/case-studies/modelling-policy-change-tvh/

Transforming data into actionable insight

Case study: Learn how Locala derive tangible value from their data to improve the quality of care and service delivery to their customers
Transforming data into actionable insight at Locala “Clearview has helped the organisation derive tangible value and insight from our data that is in turn driving… http://clearviewbusiness.com/case-studies/transforming-data-actionable-insight/

Listening to you - learning from you

Case study: Derby Homes explain how Clearview's Customer insight has helped them achieve their customer centric strategy.
Listening to you - learning from you “The Clearview system has been fantastic for us. It is quickly becoming embedded within our organisation and fully supports our… http://clearviewbusiness.com/case-studies/listening-you-learning-you/

High growth SME targets people management to drive efficiency and performance improvement

Case study: In this story ISO QS Limited explain why driving efficiencies in their people management processes will support their business growth
High growth SME targets people management to drive efficency and performance improvement  “We supply quality management systems to our customers and understand the need to… http://clearviewbusiness.com/case-studies/iso-qsl/

Embedding a performance culture

Case study: Yarlington were looking for a solution to monitor their KPI suite to give accountability to managers and enable trending of performance measures.
Embedding a performance management culture to deliver the organisation’s strategic plan “Implementing Clearview has transformed the way we can view and trend performance… http://clearviewbusiness.com/case-studies/embedding-performance-culture/

Managing organisational improvement

Case study: Read how Cairn HA successfully implemented Strategy and performance suite, personal performance, BI and customer engagement within their organisation.
Managing organisational change and improving performance with clarity and transparency at Cairn Housing Association Cairn Housing Association has for over 30 years served a… http://clearviewbusiness.com/case-studies/cairn/

Using data insights to drive service improvement

Case study: Targeting service improvement and top decile customer satisfaction levels
Using data insights to drive service improvements and top decile customer satisfaction levels Using data insights to drive service improvement ...and top decile customer… http://clearviewbusiness.com/case-studies/victory2/

Construction company turns to Clearview BI

Case study: Business insight from their invoicing and project data
Using data insights to drive service improvements and top decile customer satisfaction levels Construction company turns to Clearview BI  ...for business insight from their… http://clearviewbusiness.com/case-studies/coen/

Replacing Excel as a BI tool

Case study: Locala CIC provide care and support services. They needed a BI tool to replace Excel and save precious resource producing management information.
Replacing Excel as a BI tool Locala is an independent Community Interest Company providing NHS community services to over 400,000 people in Kirklees and beyond.  Most of… http://clearviewbusiness.com/case-studies/locala/

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