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What is customer engagement

Customer engagement is all about deepening your relationship with your current customers as well as establishing new, high value customer relationships.
What is customer engagement? In this blog we explore the meaning behind the widely used term ‘customer engagement.’ Simply put, the phrase is used in many different ways,… http://clearviewbusiness.com/magazine/what-customer-engagement/

Improving customer engagement at Tai Calon

In February 2017, Tai Calon first became our customer when they purchased the Customer Engagement Suite. Ross Watts, Head of Communities at Tai Calon, tells us more about customer engagement and the challenges they faced as an organisation.
Improving customer engagement at Tai Calon What is Clearview's customer engagement? Clearview’s customer engagement software is one of the many suites we provide.… http://clearviewbusiness.com/case-studies/improving-customer-engagement-tai-calon/

Performance management journey

Blog: The hitchhikers guide to travelling your performance management journey
Hitchhikers guide to travelling your performance management journey Every business leader wants their organisation to be functioning as optimally as it possibly can,… http://clearviewbusiness.com/magazine/performance-management-journey/

Loving your customer

Blog: The business case for a single customer view is well established. Having the right customer relationships increases trust and loyalty, resulting in more repeat business and can lead to customers recommending you to friends and colleagues.
Loving your customer as a pathway to business growth Businesses have always sought ways of improving their performance to gain a competitive edge and fuel growth. How this… http://clearviewbusiness.com/magazine/loving-your-customer/

Get acquainted with your customers

Blog: In a rapidly changing world how do you ensure that you put your limited resources behind what you’re striving to achieve?
Get acquainted with your customers... In a rapidly changing world with budgets shrinking, and demands ever increasing for information and knowledge, how do you ensure that… http://clearviewbusiness.com/magazine/getting-know-your-customer/

Listening to you - learning from you

Case study: Derby Homes explain how Clearview's Customer insight has helped them achieve their customer centric strategy.
Listening to you - learning from you “The Clearview system has been fantastic for us. It is quickly becoming embedded within our organisation and fully supports our… http://clearviewbusiness.com/case-studies/listening-you-learning-you/

Focus on MOSAIC data

Blog: How can MOSAIC help assess the impact of changing housing initiatives?
How can MOSAIC data help me to assess the impact of changing housing initiatives? I need to assess the impact on customers of proposed service changes but my data is poor or… http://clearviewbusiness.com/magazine/mosaic-feature/

Daring to dream

News: Lambeth Living sheltered housing tenants win EROSH award that was sponsored by Clearview.
Daring to dream Well that's exactly what the Castle House Sheltered Housing Scheme website team did after they were one of eight finalists for the EROSH awards 2015. And… http://clearviewbusiness.com/magazine/daring-dream/

Twas the night before Christmas

Blog: Read how Santa is making best use of Clearview's customer engagement software to track his annual present delivery activity to all those on the "nice list"...
Twas the night before Christmas Twas the night before Christmas And at the North Pole, Not a creature was stirring Not one Elfen soul! Usually panic Was about this place;… http://clearviewbusiness.com/magazine/twas-night-christmas/

Managing organisational improvement

Case study: Read how Cairn HA successfully implemented Strategy and performance suite, personal performance, BI and customer engagement within their organisation.
Managing organisational change and improving performance with clarity and transparency at Cairn Housing Association Cairn Housing Association has for over 30 years served a… http://clearviewbusiness.com/case-studies/cairn/

Customer scrutiny best practices

Past event: Clearview exhibited at this event on best practice for tenant scrutiny panels in the social housing sector
http://clearviewbusiness.com/magazine/customer-scrutiny-best-practices/

Implementing customer engagement at Derby Homes

Case study: Discover why Derby Homes have selected Clearview's customer engagement suite to help them with their strategic approach to tenant involvement
Using data insights to drive service improvements and top decile customer satisfaction levels http://clearviewbusiness.com/case-studies/derby-homes/

Double wider community involvement and increase involvement level for a second year

Case study: Discover how WCH increased their customer involvement level for a second year running using the Clearview Customer engagement suite.
Double wider community involvement and increase involvement level for a second year Despite their previous year’s excellent increase to 15.2% of customers involved in their… http://clearviewbusiness.com/case-studies/wch2/

WCH Rewarding customer involvement

Case study: Worcester Community Housing implemented Clearview's Customer engagement suite and increased customer involvement from 4.8% to 15.2%.
WCH rewarding customer involvement  “In 10 months we went from 4.8% to 15.2% of our customers involved in our work. Rewards works!  Pete Adams, Customer Involvement… http://clearviewbusiness.com/case-studies/wch1/

More than just a landlord

Case study: Learn how Cunninghame HA are successfully tackling strategy and governance, strategic and operational performance management and more.
More than just a landlord Indeed! Cunninghame Housing Association have become the first organisation to implement all of Clearview’s business software solutions.… http://clearviewbusiness.com/case-studies/cunninghame/

Once upon a time...

Blog: A fable of heraldic symbolism and customer engagement strategies from bygone times...
Once upon a time....  Are you sitting comfortably? Then I'll begin... Once upon a time, in a land far, far away, there lived a King. The King very much liked being in… http://clearviewbusiness.com/magazine/once-upon-time/

In honour of Hallowe'en

Blog: Pete depicts a customer engagement nightmare to the tune of Michael Jackson's Thriller! Truly scary stuff for halloween...
In honour of Hallowe'en [1st verse] It's close to midnight and still you're sat here working in the dark You've been here ages and it feels as if you've barely made a start… http://clearviewbusiness.com/magazine/honour-halloween/

Summer days, drifting away

Blog: As September begins and the Customer Involvement team don jumpers and complain of the cold while members of IT wear shorts..
Summer days, drifting away As September begins and the Customer Involvement team don jumpers and complain of the cold while members of IT wear shorts, eat ice cream and… http://clearviewbusiness.com/magazine/summer-days-drifitng-away/

Feeling hot, hot, hot and it's horrible!

Blog: Wow it's hot... How can it be before 6am and this hot?
Feeling hot, hot, hot and it's horrible! Wow it's hot... How can it be before 6am and this hot? Isn't that illegal? In fact, isn't being up before 6am illegal? Let's… http://clearviewbusiness.com/magazine/feeling-hot-hot-hot-and-its-horrible/

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