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Villages Housing are implementing Clearviews enterprise search-engine

based business intelligence and reporting suite. 

Commenting on the news, Mark Hobart, managing Director, Clearview says:

“It’s increasingly clear that our customers 
recognise the importance of achieving value for money from 
the solution purchases they make. Many have undertaken 
comprehensive tender processes to select Clearview solutions 
for their businesses. We work hard as a team to help our 
clients achieve the benefits they seek from implementing 
our products. One factor that helps in maximising benefit is 
that our licensing model encourages enterprise adoption of our 
solutions and this helps support a strong business case for 
implementing Clearview. We are also delighted to see a growing 
number of customers benefitting from our unique search-engine 
approach to business intelligence and reporting. The product is 
so easy to use and implement and is ‘big data’ ready from the start. 
The days of protracted business intelligence implementations are 
gone and customers want value from their data quickly. To this 
end, we feel that Clearview ticks all of the boxes“.

Villages Housing provide over 4200 homes to customers across the North West. They also have two specialist dementia schemes in St Helens, Merseyside.

Villages Housing has recognised that the volume of data held by them has increased significantly since Capita IBS was first installed (in 2008). This growth of data has been generated throughout the core business systems (IBS OpenHousing system, OpenAccounts finance system, SharePoint), and within the supporting general administration systems (Microsoft Office).

Ken Mason, Corporate Services Director, says:

“Whilst there has been an element of interfacing and sharing of data between these systems, there is significant need, and scope, for a comprehensive approach to the way data is shared and accessed across systems. Ideally to ensure that all data can be commonly reported, combined, compared, consolidated and mined through a single tool or system. This will enable us to better exploit what is a vast pool of data and much more effectively inform current business activity and future service planning, and is a key element of our IT and Information Strategy.”

Ken continues:

“…having looked at a number of management information systems we felt Clearview stood out because of its ease of use and return on investment. The system is easy to navigate and can be compared to something as simple as doing a Google search. This therefore will reduce the amount of time and money spent on training staff to use it. Clearview will also help us create closer links with both our business and operational plans, creating more transparency for the business. This will enable us to improve our ability to measure our performance in all areas of the business.”

As a result of using Clearview, Villages Housing will be able to report against and then analyse
summed data across all of their IT systems, and use this information to better inform service delivery
and planning with consequential benefits for service improvement and efficiency. Queries and
reports will be available in one place from multiple data sources including external sources such as
contractor systems.

Clearview will be used by staff with a minimum of training being given. It will also allow them to
create a number of live performance dashboards and transform their current monthly Performance
Clinic model to a more pro-active performance monitoring environment – even board reports could
be developed to be live and interactive in the future.
Looking to the future, Ken Mason says,

“Clearview provides an opportunity for data cleansing, as
data errors and gaps are more easily identified and therefore resolved. Ultimately this will lead to improved validation of Villages’ data with consequential benefits for service quality and efficiency – this ability was welcomed by all operational managers; Clearview will also provide us with up to date figures in a more comprehensive view which will allow us to respond more quickly to customer demands, to spot trends more quickly and to provide more accurate information on which to base decisions.”