Blog: Phil Morgan’s excellent analysis of “Learning from regulatory downgrades” looks at over 100 governance downgrades from the last five years. Here we explore the key themes and how Clearview can help.

White paper: The GDPR (General Data Protection Regulation) deadline for readiness looms ever-closer and the world of IT is still struggling to execute a clear and defined GDPR strategy. Can a technology solution help?

The business case for establishing a Business Intelligence (BI) and Data analytics capability within a housing organisation is strong. Increasingly organisations are challenged to flex their BI muscle and derive insight for new and emerging performance and risk indicators to improve performance and understand risk exposure ahead of regulatory scrutiny.

Like Goldilocks and her infamous porridge preference you need to take just the right amount of risk in pursuit of your strategy. No risk and your strategic goals will forever remain out of reach. Too much risk and you may put yourself out of business!

Whilst the paint may still be drying on the rebranded signs for the “Regulator of Social Housing” its regulatory framework, approach and powers continue as before and will do into the foreseeable future. This article picks up on the key lessons from the last few years of inspection and offers some suggestions for how you can use Clearview to challenge yourself before the “new” inspector comes calling.

On Friday 15th December 2017, Clearview got involved in Christmas Jumper Day to raise money for a charity which works hard to save children’s lives and build them better futures around the world.

Clearview have been certificated for a further 12 months for ISO 9001:2015 and ISO 27001:2013 following a recent external audit and inspection. This is now our third successive year of successful certification for both standards.

Customer profiling is a way to create a portrait of your customers to help you make design decisions concerning your products and services.

Clearview decided this year to improve their Corporate Social Responsibility and made a decision to fundraise towards a community defibrillator for their business park in Hallow. The fundraising consisted of Ellie and Katie from Clearview completing a skydive and a cake sales with a raffle on the Elgar Business Centre to reach the target.

The new Clearview system will enable us to join up performance and risk management linked to the council's business plan and objectives

The basic idea behind the phrase ‘big data’ is that everything we do is increasingly leaving a digital footprint (data) which can be used and analysed.

Attaining and maintaining ISO 9001 and ISO 27001 certification is no walk in the park. This is our experience of using a variety of software tools including the Clearview strategy and performance suite to streamline our processes and maintain our ISO certifications with minimal amounts of administrative overhead.

Clearview and Engage Property Technology have launched a new partnership for the UKs Housing sector. This relationship brings together Clearview’s Customer insight and action platform with Engage’s customer digital journey portal.

Performance management software is any computer program that makes it possible for organisations to monitor and optimise their effectiveness

In this connected age, customers across all sectors expect more than they ever have before from the services they consume. For businesses this presents a challenge in meeting with ever-changing demands in order to secure long-term sustainability. This applies to the housing sector as much as it does to retail or entertainment.

There are many reasons to have a voice of the customer dimension to your digital journey project. You need to understand the effect of changes on all of your customers.

Customer insight and action is critical for business success! In order to ensure effective customer engagement, it is critical that you access the right information at the right time, from the right people, in the right way. Don’t just assume you know who your customers are, and what they want!

SWOT analysis, is an acronym commonly used in the world of business standing for strengths, weaknesses, opportunities and threats.

Customer engagement is all about deepening your relationship with your current customers as well as establishing new, high value customer relationships.

On Sunday 2nd July 2017, our Managing Director Mark Hobart completed a 100km bike ride to raise money for the St Richard's Hospice.