The Clearview Customer engagement and insight service enables you to: collect feedback from multiple touch points on your customer journeys; manage customer engagement activity across the organisation; track costs and customer outcomes; and use the data collected to derive insight about your customers to inform your service priorities and delivery.
Benefits
Manage all customer engagement activity and feedback in one place
Understand customer perception, feelings and experience of your organisation
Identify and act on service issues as they arise
Build meaningful relationships with your customers
Profile and segment your customers
Solicit feedback from multiple points on your customer journeys
Manage your customer loyalty, reward and incentives programme
Implement and manage your customer feedback scoring framework E.g. Net Promoter Score, Customer Effort Score, Customer Satisfaction score or your own scoring framework
Build a single customer view
Focus attention on and improve customer satisfaction and service priorities
Features
Unlimited customer satisfaction and feedback surveys
Search-engine based customer analytics tool
Organisation branded customer engagement web portal
Mobile, tablet and desktop friendly survey completion process
Automated integration with source systems via an API
Closed-loop processing, allowing action on issues arising
Unlimited user-defined fields at customer, activity and survey levels
Import data from one or more client customer systems
GDPR compliant
Manage customer group, and sub-group, memberships
To discover how Clearview's Customer engagement and insight solution can help support your customer centric strategy or digital transformation then please get in touch for an initial discussion or to arrange a product demonstration.