Customer engagement and insight
The Clearview Customer engagement and insight service enables you to: collect feedback from multiple touch points on your customer journeys; manage customer engagement activity across the organisation; track costs and customer outcomes; and use the data collected to derive insight about your customers to inform your service priorities and delivery.
Benefits
- Manage all customer engagement activity and feedback in one place
- Understand customer perception, feelings and experience of your organisation
- Identify and act on service issues as they arise
- Build meaningful relationships with your customers
- Profile and segment your customers
- Solicit feedback from multiple points on your customer journeys
- Manage your customer loyalty, reward and incentives programme
- Implement and manage your customer feedback scoring framework E.g. Net Promoter Score, Customer Effort Score, Customer Satisfaction score or your own scoring framework
- Build a single customer view
- Focus attention on and improve customer satisfaction and service priorities
Features
- Unlimited customer satisfaction and feedback surveys
- Search-engine based customer analytics tool
- Organisation branded customer engagement web portal
- Mobile, tablet and desktop friendly survey completion process
- Automated integration with source systems via an API
- Closed-loop processing, allowing action on issues arising
- Unlimited user-defined fields at customer, activity and survey levels
- Import data from one or more client customer systems
- GDPR compliant
- Manage customer group, and sub-group, memberships
To discover how Clearview's Customer engagement and insight solution can help support your customer centric strategy or digital transformation then please get in touch for an initial discussion or to arrange a product demonstration.
Buy Clearview Customer engagement and insight through G-Cloud 10
