Attaining and maintaining ISO 9001 and ISO 27001 certification is no walk in the park. This is our experience of using a variety of software tools including the Clearview strategy and performance suite to streamline our processes and maintain our ISO cert…
Our experience implementing and maintaining ISO 9001 and ISO 27001
“Clearview’s Quality Management System and Information Security Management System can be described as… https://clearviewbusiness.com/magazine/managing-iso-certification/
In February 2017, Tai Calon first became our customer when they purchased the Customer Engagement Suite. Ross Watts, Head of Communities at Tai Calon, tells us more about customer engagement and the challenges they faced as an organisation.
Improving customer engagement at Tai Calon
What is Clearview's customer engagement?
Clearview’s customer engagement software is one of the many suites we provide.… https://clearviewbusiness.com/case-studies/improving-customer-engagement-tai-calon/
Case study: Audience Insight Wales is an Arts Council Wales project delivered by Clearview to help arts organisations understand and develop their audiences by collecting, analysing and interpreting data.
Service and support
The project is delivered using a partnership approach; combining the provision of technology with the expertise of audience development specialists. This… https://clearviewbusiness.com/magazine/growing-sustainable-arts-audiences-wales/
Case study: A new risk management policy has been developed that sets out Fortis Living's approach and commitment to the management of risk. The policy introduces a framework and guidelines to identify, manage and mitigate risk, ensuring that a proactive …
Three lines of defence: The Fortis Way
Context
In April 2014, Festival Housing and Worcester Community Housing merged to create Fortis Living. The new Group owns and… https://clearviewbusiness.com/case-studies/three-lines-defence-fortis-way/
Case Study: Cestria Community Housing decided to implement Clearview back in 2008 to help manage and monitor performance for individuals and for the whole association, to deliver on their strategic plan.
One clear view of the truth at Cestria
Christine Scott Assistant Director, Strategy and Business Improvement, says:
“Clearview has been fundamental in embedding a… https://clearviewbusiness.com/case-studies/one-clear-view-truth-cestria/
Case study: Find out how The Torch Theatre achieved an eight-fold increase in their dance audiences in just a few months.
Solutions Then the curtain raisers performed and our double bill of dance took to the stage to rapturous applause. People laughed, cried and shrieked at the end.
It worked, 215… https://clearviewbusiness.com/magazine/growing-dance/
Case study: Discover how Thames Valley Housing have used Clearview and data to generate a financial model to understand the impact of right-to-buy and pay-to-stay on their organisation.
Modelling and understanding the impact of right-to-buy and pay-to-stay
"We needed to quickly build a model to assess the impact of these policies on TVH and allow us to… https://clearviewbusiness.com/case-studies/modelling-policy-change-tvh/
Case study: Derby Homes explain how Clearview's Customer insight has helped them achieve their customer centric strategy.
Listening to you - learning from you
“The Clearview system has been fantastic for us. It is quickly becoming embedded within our organisation and fully supports our… https://clearviewbusiness.com/case-studies/listening-you-learning-you/
Case study: In this story ISO QS Limited explain why driving efficiencies in their people management processes will support their business growth
High growth SME targets people management to drive efficency and performance improvement
“We supply quality management systems to our customers and understand the need to… https://clearviewbusiness.com/case-studies/iso-qsl/
Case study: Yarlington were looking for a solution to monitor their KPI suite to give accountability to managers and enable trending of performance measures.
Embedding a performance management culture to deliver the organisation’s strategic plan
“Implementing Clearview has transformed the way we can view and trend performance… https://clearviewbusiness.com/case-studies/embedding-performance-culture/
Case study: Read how Cairn HA successfully implemented Strategy and performance suite, personal performance, BI and customer engagement within their organisation.
Managing organisational change and improving performance with clarity and transparency at Cairn Housing Association
Cairn Housing Association has for over 30 years served a… https://clearviewbusiness.com/case-studies/cairn/
Case study: Targeting service improvement and top decile customer satisfaction levels
Using data insights to drive service improvements and top decile customer satisfaction levels
Using data insights to drive service improvement
...and top decile customer… https://clearviewbusiness.com/case-studies/victory2/
Case study: Business insight from their invoicing and project data
Using data insights to drive service improvements and top decile customer satisfaction levels
Construction company turns to Clearview BI
...for business insight from their… https://clearviewbusiness.com/case-studies/coen/
Case study: Locala CIC provide care and support services. They needed a BI tool to replace Excel and save precious resource producing management information.
Replacing Excel as a BI tool
Locala is an independent Community Interest Company providing NHS community services to over 400,000 people in Kirklees and beyond.
Most of… https://clearviewbusiness.com/case-studies/locala/
