The business case for establishing a Business Intelligence (BI) and Data analytics capability within a housing organisation is strong. Increasingly organisations are challenged to flex their BI muscle and derive insight for new and emerging performance an…
Are you getting value from your business intelligence investment?
The business case for establishing a Business Intelligence (BI) and Data analytics capability within a… https://clearviewbusiness.com/magazine/00-bi/value-bi/
Like Goldilocks and her infamous porridge preference you need to take just the right amount of risk in pursuit of your strategy. No risk and your strategic goals will forever remain out of reach. Too much risk and you may put yourself out of business!
Risk Health Check: porridge, resilience and the advocacy of the devil
Like Goldilocks and her infamous porridge preference you need to take just the right amount of risk in… https://clearviewbusiness.com/magazine/risk-reso/risk-health-check/
Whilst the paint may still be drying on the rebranded signs for the “Regulator of Social Housing” its regulatory framework, approach and powers continue as before and will do into the foreseeable future. This article picks up on the key lessons from the …
A "new" inspector calls...
Whilst the paint may still be drying on the rebranded signs for the “Regulator of Social Housing” its regulatory framework, approach and powers… https://clearviewbusiness.com/magazine/00-sp/new-inspector-calls/
The basic idea behind the phrase ‘big data’ is that everything we do is increasingly leaving a digital footprint (data) which can be used and analysed.
What is big data?
The basic idea behind the phrase ‘big data’ is that everything we do is increasingly leaving a digital footprint (data) which can subsequently be used and… https://clearviewbusiness.com/magazine/00-bi/what-big-data/
Performance management software is any computer program that makes it possible for organisations to monitor and optimise their effectiveness
What is performance management software?
Let’s start with a definition. Performance management software is any computer program that makes it possible for organisations to… https://clearviewbusiness.com/magazine/what-performance-management-software/
In this connected age, customers across all sectors expect more than they ever have before from the services they consume. For businesses this presents a challenge in meeting with ever-changing demands in order to secure long-term sustainability. This app…
Can the housing sector ever see residents as customers?
By Peter Watson, Director at ENGAGE Prop Tech
In this connected age, customers across all sectors expect more… https://clearviewbusiness.com/magazine/can-housing-sector-ever-see-residents-customers/
There are many reasons to have a voice of the customer dimension to your digital journey project. You need to understand the effect of changes on all of your customers.
Going on a self-serve digital journey? Don't forget the customer
I am motivated to see the level of innovation being shown by organisations in recent… https://clearviewbusiness.com/magazine/dont-forget-customer/
Customer insight and action is critical for business success! In order to ensure effective customer engagement, it is critical that you access the right information at the right time, from the right people, in the right way. Don’t just assume you know wh…
What is customer insight and action?
Customer insight and action is one of those terms that is particularly vulnerable to multiple interpretations and misinterpretation. … https://clearviewbusiness.com/magazine/what-customer-insight/
SWOT analysis, is an acronym commonly used in the world of business standing for strengths, weaknesses, opportunities and threats.
What is a SWOT analysis used for?
SWOT is an acronym commonly used in the world of business standing for strengths, weaknesses, opportunities and threats. A SWOT analysis… https://clearviewbusiness.com/magazine/what-swot-analysis-used/
Customer engagement is all about deepening your relationship with your current customers as well as establishing new, high value customer relationships.
What is customer engagement?
In this blog we explore the meaning behind the widely used term ‘customer engagement.’ Simply put, the phrase is used in many different ways,… https://clearviewbusiness.com/magazine/what-customer-engagement/
In this blog article we explore the meaning behind the phrase “three lines of defence.” For those organisation’s utilising this approach, the definition and meaning is obvious, but for others the definition is cloudy to say the least.
What is three lines of defence? In this blog article we explore the meaning behind the phrase “three lines of defence.” For those organisation’s utilising this approach, the… https://clearviewbusiness.com/magazine/risk-reso/what-three-lines-defence/
There are a vast number of business intelligence software solutions on the market; Clearview’s business intelligence and reporting solution has been specifically built as a next generation business intelligence (BI) tool.
What is business intelligence software?
Business intelligence software is a type of application software designed to retrieve, analyse, transform and report on data for… https://clearviewbusiness.com/magazine/00-bi/what-business-intelligence-software/
In February 2017 we held a donation of goods charity event for the Daisychain Benevolent Fund Trust as part of our Corporate Social Responsibility efforts. The aim of the trust is the relief of sickness and the preservation of health of children and young…
Daisychain Benevolent Fund event success
In February 2017 we held a donation of goods charity event for the Daisychain Benevolent Fund Trust as part of our Corporate… https://clearviewbusiness.com/magazine/00-csr/charity-event-success/
Blog: Business intelligence simplifies information discovery and analysis, making it possible for decision-makers at all levels of an organisation to more easily access, understand, analyse, collaborate, and act on information, anytime and anywhere.
What is business intelligence?
Business Intelligence (BI) is a buzzword describing the set of strategies, processes, applications, data, products, technologies and… https://clearviewbusiness.com/magazine/00-bi/what-business-intelligence/
Blog: Ding! Oh no, the dreaded "update your risks" reminder email has arrived in my inbox and woken me up. At first you ignore it, hit the snooze, but it's still there..
My risk management dream
I’m asleep and dreaming. Zzzzz!
Ding! Oh no, the dreaded “update your risks” reminder email has arrived in my inbox and woken me up. At first you… https://clearviewbusiness.com/magazine/risk-reso/de-risking-your-risk-process/
Blog: The business case for a single customer view is well established. Having the right customer relationships increases trust and loyalty, resulting in more repeat business and can lead to customers recommending you to friends and colleagues.
Loving your customer as a pathway to business growth
Businesses have always sought ways of improving their performance to gain a competitive edge and fuel growth. How this… https://clearviewbusiness.com/magazine/loving-your-customer/
Blog: Organisations have detailed risk registers and control functions, this is no longer sufficient; you must now ensure that clear roles and responsibilities are defined and individuals accountable for risks and their management.
Risk assurance – the 3 lines of defence
In today’s ever changing world risk management is of increasing importance. Stakes are high… without a cohesive approach to risk,… https://clearviewbusiness.com/magazine/risk-reso/risk-3-lines-defence/