Customer survey management

Overview Customer survey management consultancy

The best organisations strive to continuously improve in order to deliver excellent products and services to their customers.

One effective way of understanding what your organisation needs to do to improve, is to regularly engage with as many of your stakeholders and customers as possible, taking time to understand their perspectives, views and feelings about your organisation and the products and services you provide.

The challenge is to be able to engage through wide ranging surveys as many of your customers as you can, and to do this efficiently and effectively without customers enduring survey fatigue.

Services

Clearview’s team of experienced consultants always put the customer at the heart of what they do. Why not ask the team to practice what they preach and help to review your current customer survey approach and associated processes, identifying what works well, areas for improvement and deliverable actions for improved survey response rates and increased customer satisfaction.

“Clearview has great training and style of delivery. The Consultant was very enthusiastic and knowledgeable”

Added value and benefits

Clearview can help you to achieve:
• A broad and representative view from stakeholders and customers;
• Joined-up surveys across the business, avoiding survey fatigue;
• Streamlined efficient administration;
• Incentivisation to get customers involved and improved response rates;
• Good insight into engaged customers; and
• Timely and effective reporting on survey results, with follow on corrective actions being identified, delivered or monitored.

Why not ask us to review your current surveys being used across the business, and recommend areas for improvement? Or Contact us to explore how the Clearview Customer engagement survey manager is designed to help you easily administer all of your surveys in one place, enable your customers to provide feedback via a self-service customer engagement web portal, incentivise survey responses, and simply and intuitively report and fully understand survey results and identify corrective action. 

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